No, we do not provide Dynamics NAV support other than directly related to our add-on solutions e.g. E-Commerce B2B.
The mainstream Dynamics NAV support typically related to finance, warehouse, sales, purchasing and other functionality should be provided by your Dynamics NAV partner (VAR) - the company who licensed you Dynamics NAV along with any add-on solutions and implementation services.
However, having E-Commerce B2B tightly integrated with the standard Dynamics NAV functionality often results in consulting on standard Dynamics NAV while working on E-Commerce matters.
While we may provide said consulting, your Dynamics NAV partner (VAR) should always be treated as an authority regarding the suggested ways of using and configuring Dynamics NAV, as they know the big picture of your ERP installation and will make the right decisions when it comes to support.
For that reason, any communication within the support we provide directly to customers for Dynamics NAV use, is also CCd to the respective Dynamics NAV partners.
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